Short answer: The Cooling Company offers a 12-Month Buyback Guarantee on HVAC installations -- if you're not fully satisfied within the first year, we'll buy the system back dollar for dollar. Your investment is risk-free. Call (702) 567-0707.
Our Guarantee
The Cooling Company offers a risk-free, 12-Month Buyback Guarantee for HVAC system installations. If you're not fully satisfied, we'll make it right.
Questions? Contact Us or call (702) 567-0707.
The 12-Month Buyback Guarantee
Your comfort is our priority. If the system we install doesn't meet your needs within the first 12 months, we'll buy it back, dollar for dollar. This is our zero-risk promise to every customer: we stand behind our recommendations, our installation quality, and your complete satisfaction.
What It Covers
Any complete HVAC system installed by The Cooling Company. If your new air conditioner, furnace, or heat pump doesn't deliver the comfort, efficiency, or performance we promised, you're protected. This includes cooling capacity, heating performance, noise levels, humidity control, and energy efficiency expectations.
How It Works
Contact us with your concerns and we'll respond immediately. We'll perform a comprehensive system evaluation, checking airflow, temperature output, efficiency metrics, and operation against manufacturer specifications. If we can't resolve the issue to your complete satisfaction, we process a full dollar-for-dollar buyback of your investment.
Eligibility
Every complete HVAC system installation by The Cooling Company automatically includes the 12-Month Buyback Guarantee at no additional cost. There's no fine print requiring additional service contracts or maintenance plans. If you're not satisfied within 12 months, you're covered—period.
Beyond Satisfaction
In the rare event a buyback is needed, we coordinate a smooth transition. We'll help you select a different system that better fits your needs, manage the changeover process, and ensure your home comfort is minimally disrupted throughout the process. Your satisfaction is our only goal.
What Makes This Guarantee Unique
Most HVAC companies offer standard manufacturer warranties that cover only equipment defects—not your satisfaction. The Cooling Company goes further:
- Dollar-for-dollar refund: Not a prorated credit. Full investment back if you're unsatisfied.
- No complicated claims process: One phone call starts the review. We make it simple.
- Automatic coverage: Every installation includes the guarantee. No opt-in, no extra cost.
- Performance and comfort: Not just equipment failure. If it doesn't meet your expectations, you're covered.
- Full 12 months: An entire year to evaluate performance across all seasons—summer heat, winter cold, monsoon humidity.
Certain limitations apply, including proper system maintenance and unmodified installation. Schedule a consultation to review complete terms or call (702) 567-0707 with questions.
Your Peace of Mind, Signed and Sealed
We put our promise in writing. Every customer receives a signed Customer Assurance Letter that outlines the commitment behind our guarantee.
A Legacy of Trust
For more than a decade, TCC has delivered comfort and peace of mind across Las Vegas—without a single buyback. That record reflects our standards and our care.
- In-house expertise: Led by the core license holder with certified technicians.
- Unmatched reliability: Proactive solutions and responsive service.
- Trusted by many: Families and businesses across the valley rely on TCC.
Our Customers Speak for Us
Real reviews are the strongest proof of our guarantee in action.
Common Questions About the Guarantee
What exactly does the buyback guarantee cover?
The guarantee covers any complete HVAC system installation by The Cooling Company—including air conditioners, furnaces, heat pumps, and packaged units. If your new system doesn't meet your comfort expectations, efficiency promises, or performance standards within 12 months of installation, we'll buy it back for the full amount you paid. This covers concerns about cooling capacity, heating output, noise levels, humidity control, energy efficiency, or any other comfort-related issue.
How do I qualify for the buyback guarantee?
All complete HVAC system installations by The Cooling Company automatically qualify. There's no special paperwork, no additional purchase required, and no extra cost. The guarantee activates the day we complete your installation and remains in effect for 12 full months. The only requirements are that you've maintained the system according to manufacturer recommendations (filter changes, annual tune-ups) and haven't modified the installation.
What is the process to claim the buyback guarantee?
Simply call (702) 567-0707 and explain your concerns. We'll schedule a comprehensive system evaluation at no charge. Our technicians will test performance, check all components, and verify operation against manufacturer specifications. We'll attempt to resolve any issues first through adjustment or repair. If we cannot achieve your complete satisfaction, we'll process a full buyback and discuss alternative solutions. The entire process typically takes 7–14 days from initial contact to resolution.
Can I choose a different system if I'm not satisfied?
Absolutely. If we process a buyback, we'll help you select a different system that better matches your needs, budget, or comfort preferences. Maybe you need higher capacity for a larger home, quieter operation, better humidity control, or a different efficiency level. We'll provide updated recommendations, new load calculations if needed, and ensure the replacement system delivers the comfort you deserve. The decision is always yours.
Has anyone ever used the buyback guarantee?
After more than a decade of service and thousands of installations across Las Vegas, we have never processed a single buyback. This perfect record reflects our commitment to proper system sizing using Manual J calculations, quality installation practices, honest pre-sale consultations, and responsive post-installation support. We get it right the first time. But the guarantee remains our promise to every customer: if we fail to meet your expectations, we make it right.
Does the guarantee cover repairs or just full buyback?
The guarantee is designed for situations where the system fundamentally doesn't meet your needs. For equipment defects or component failures, manufacturer warranties and our installation workmanship guarantee cover repairs at no cost. The 12-Month Buyback Guarantee addresses bigger concerns—like a system that doesn't cool adequately, runs too loudly, or doesn't perform as promised—that can't be resolved through simple repairs.
What if I move before the 12 months ends?
The guarantee applies to the system and property, not the individual. If you sell your home within the guarantee period, the new owner benefits from the remaining coverage. This can be a valuable selling point when listing your property. Contact us for a transferable guarantee letter if needed.
Ready to Talk?
Call (702) 567-0707 or Contact Us to get started.