Our Team
From Our Family To Yours
At TCC, we know that we're not only part of a team, but we're also part of a family. And it just so happens that our family is made up of passionate individuals who love the work they do. From the technicians that visit your home to the office staff who always answers your calls with a smile, we couldn't be more proud of our family. We're all dedicated to making your experience with TCC exceptional, every step of the way.
Meet Our Experienced Team Members
Our team is made up of certified professionals with years of experience in the HVAC industry. From senior leadership to our technicians in the field, each member brings a wealth of knowledge, expertise, and a passion for delivering exceptional service. We believe that our team's skills and dedication are the backbone of TCC's success, ensuring that every project is handled with the utmost professionalism and care.
Team Bios
Get to know the individuals behind TCC. Each team member has a unique story and specialty, from HVAC repairs to customer service, making our company strong and reliable.
Meet the leadership team and our authors
Joanna Santana
Co-CEO and CFO
Joanna Santana, Co-CEO and CFO, turned a family vision into one of Las Vegas's most trusted HVAC companies, with finance discipline, operational precision, and relentless focus on customer comfort.
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Wellington Santana
Co-CEO and COO
Wellington Santana, Co-CEO and COO, brings 15+ years of hands-on HVAC leadership in Las Vegas, licensed Nevada C-21 contractor (#0075849) and the operational standard behind every TCC install and repair.
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Tiago Santana
Managing Director
Tiago Santana leads The Cooling Company as Managing Director, guiding strategy, technology, and growth for the family-owned Las Vegas HVAC firm his parents built in 2011.
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Marco Rendon
Lead Installer
Marco Rendon, Lead Installer, has defined the craftsmanship standard TCC is known for since the early days of the company.
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Justin Chavez
HVAC Technician
Justin Chavez brings technical expertise and meticulous attention to detail on every service call across the Las Vegas Valley.
Norma Medina
Customer Service
Norma Medina leads customer service, the voice that answers when your AC fails and coordinates same-day dispatch across the valley.
Edgar Sandoval
HVAC Technician
Edgar Sandoval specializes in complex installations and system upgrades for Las Vegas homes and businesses.
Juan Pogan
Technician
Juan Pogan, Technician, delivers dependable HVAC service to homes and businesses across the Las Vegas Valley.
Eleazar Clemente
Install Technician
Eleazar installs complete comfort systems across the valley, start to finish.
Ulises Zelaya
Install Technician
Ulises brings care and consistency to every system he installs.
Oscar Cabrera
HVAC Technician
Oscar diagnoses the calls that need a second look, and gets them right.
Our Mission
Comfort Delivered
with Every Visit
At TCC, your comfort is at the heart of everything we do. From the moment you reach out to our team, we're committed to making your experience seamless, positive, and hassle-free. Our mission is to go above and beyond to ensure that every service, whether it's a routine maintenance check or a complex installation, is carried out with precision, care, and attention to detail.
Reliability, punctuality, and attention to detail, these are the principles that drive us. We don't just meet industry standards; we set them.
Our Service Commitment
We understand that inviting someone into your home or business is a matter of trust. That's why we strive to make every visit count, ensuring that you feel comfortable, informed, and satisfied with the results.
Certifications and Accolades
Certifications That Represent Our Commitment to Quality
Our team is proud to hold certifications from leading industry organizations, reflecting our commitment to excellence and adherence to the highest standards of service. These certifications ensure that every project we handle is done with the utmost professionalism, technical expertise, and compliance with industry best practices.
NATE Certification
Recognized for technical proficiency in HVAC service and installation.
BBB A+ Rating
A testament to our dedication to outstanding customer service and business ethics.
EPA Certified
Ensuring safe and environmentally friendly HVAC practices.
Lennox Premier Dealer
Acknowledging our high standard of service and expertise with Lennox products.
We continue to invest in ongoing education and training to ensure that our team remains at the forefront of HVAC technology and service excellence.
Schedule ServiceFamily-Owned Since 2011
No Private Equity. No Fancy Investors. Just Hard Work.
This team isn't backed by corporate money. We're backed by sweat, perseverance, and 15 years of honest, quality work. Wellington and Joanna Santana built The Cooling Company from nothing, and with their son Tiago now guiding strategy as Managing Director, the family is still here every day, running operations and holding the team to the standard that earned 858+ five-star reviews.
When you call TCC, you're not getting a call center or a corporate playbook. You're getting a family that treats your home the way they treat their own.
Our Family Ownership Story
Team FAQs
Answers About Our People, Process, and Care
Get quick answers about who will be in your home, how we work, and what to expect when you choose The Cooling Company.
Are your technicians licensed and certified?
Yes. Our team includes NATE and EPA-certified professionals, with ongoing training to stay current on the latest HVAC standards and technology.
Who will I meet during my service visit?
You’ll meet a courteous, uniformed technician who will explain options, answer questions, and keep you informed from start to finish.
Can you help with both residential and commercial needs?
Absolutely. Our team supports homeowners, property managers, and businesses with repairs, maintenance, and installations across the Las Vegas area.
How do I schedule an appointment with your team?
You can request service online or call our office. We’ll match you with the right specialist based on your home, system, and goals.
Contact Our Cooling Specialists
Have a question or ready to schedule? Our team typically responds within minutes.