Understanding How We Protect and Respect Your Data
At The Cooling Company (TCC), we handle your information with care. We collect only what we need to deliver and improve your service, keep records, and communicate with you. We do not sell personal information. This page explains what we collect, how we use and share it, the choices you have—including cookie settings and opting out of sharing/targeted ads—and how to contact us.
Read the Privacy Policy
Your Privacy. Your Choices.
The Cooling Company (TCC) protects your personal information and uses it responsibly. We do not sell personal information. Learn what we collect, how we use/share it, and how to manage your rights and cookies.
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Types of Information We Collect
We collect information so we can schedule and complete your service, communicate with you, and improve the experience on thecoolingco.com. The categories below include examples of what we collect and typical sources.
Identifiers
Name, phone number, email address, service/billing address, account identifiers, and technical identifiers such as IP address and device IDs.
Customer & Commercial Records
Service requests, quotes/proposals, invoices and payments, warranty registrations, Comfort Club/maintenance enrollments, scheduling history, technician notes, and messages you send us (email/SMS/chat).
Internet / Technical Information
Device type and browser, pages viewed, time on page, referring/exit URLs, diagnostic logs, and information collected by cookies, pixels, or similar technologies. Campaign/UTM tags help us understand which ads or emails led you to the site.
Geolocation (Coarse)
City/region inferred from IP to route requests, display local content, and estimate arrival windows. We do not collect precise GPS location.
Audio/Visual (If Applicable)
Voicemail and call recordings when you contact support or scheduling; photos you choose to share to describe a job.
Inferences/Preferences
Service interests (e.g., repair vs. replacement), preferred contact method, and likelihood of needing maintenance, derived from your interactions with our site and emails.
Sources of Information
Directly from you: website forms, phone calls, emails, texts, chat, reviews, and in-person visits.
Automatically from your device: cookies/analytics and server/CDN logs necessary to run and secure the site.
From service providers: scheduling, payment processing, email/SMS platforms, analytics, and advertising partners that help us measure performance.
From public/verification sources: address validation (e.g., USPS/NCOA-type updates).
Cookies & Similar Technologies
We use (a) necessary cookies to run core features, (b) performance cookies to understand site use, (c) functional cookies to remember preferences, and (d) advertising cookies to measure campaigns and show relevant offers. You can update choices anytime in Cookie Settings.
Sensitive Information
We do not intentionally collect sensitive personal information (e.g., precise geolocation, biometric identifiers, government ID numbers, or health data). If you believe you provided such information, contact privacy@thecoolingco.com and we will delete it.
Retention
We retain personal information only as long as necessary to provide services, maintain business and warranty records, comply with legal/contract obligations, resolve disputes, and secure our systems. When no longer needed, we delete or de-identify it according to our retention schedule.
Do Not Track
Browsers may send “Do Not Track” signals. Because there is no industry standard response, our site does not currently respond to DNT. You can control cookies via Cookie Settings or use Do Not Sell or Share to opt out of targeted advertising.
How We Use Your Information
We use personal information to:
Provide services — schedule visits, diagnose issues, complete work, process payments, deliver warranties, and administer Comfort Club/maintenance plans.
Communicate with you — confirmations, reminders, service updates, and support; respond to inquiries and reviews.
Personalize and market — show relevant offers, remind you of maintenance, and measure campaign performance (with consent where required).
Improve and secure our site/services — analytics, testing, troubleshooting, and fraud/abuse prevention.
Comply with law — respond to lawful requests, enforce our terms, and protect the rights and safety of customers and staff.
We do not sell personal information. You can control cookie-based advertising via Cookie Settings or by using Do Not Sell or Share.
Data Sharing and Disclosure
We do not sell personal information. We disclose personal information only in these situations:
Service providers / processors — companies that help us operate (hosting/CDN, security, scheduling, payment processing, analytics, email/SMS, customer support). They may access personal information only to perform services on our behalf and must protect it.
Legal, safety, and rights — to comply with law or legal process, enforce agreements, or protect the rights, property, or safety of TCC, our customers, or others.
Business transfers — if we are involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of the transaction.
Where cookie-based advertising could be considered “sharing” under state law (e.g., CPRA), you can opt out via Cookie Settings or Do Not Sell or Share My Personal Information.
Your Rights and Choices
Depending on where you live, you may have the right to:
Access the personal information we maintain about you.
Correct inaccurate information.
Delete your personal information.
Receive a copy (portability) of certain information.
Opt out of sale or sharing/targeted advertising (where applicable).
Object/restrict certain processing (GDPR regions).
Appeal a decision if we decline to act on your request.
How to submit a request
Use our Privacy Request form or email privacy@thecoolingco.com. We will verify your identity and respond as required by law. You may designate an authorized agent where permitted (e.g., California).
Non-discrimination
We will not discriminate against you for exercising your privacy rights.
Choices
Manage cookie preferences anytime in Cookie Settings. To opt out of targeted advertising where treated as “sharing,” use Do Not Sell or Share My Personal Information.
Contact Information
Email: privacy@thecoolingco.com
Mail: The Cooling Company, Attn: Privacy, 4055 E Post Rd, Suite A, Las Vegas, NV 89120, USA
Compliance Statement
We are committed to adhering to all applicable laws and regulations, including GDPR and CCPA, and will continually review and adapt this policy to meet evolving legal standards.