Short answer: The Cooling Company can perform HVAC service at your property when no one is present. Call (702) 567-0707 or contact us online and our office will prepare an Unattended Property Service Authorization for your property and send it to you to review and sign before your appointment. For your security, we never ask you to email door codes or alarm codes.
Licensed NV C-21 #0075849 + C-1D #0078611 · Family-owned since 2011 · 4.8 stars from 835+ verified Google reviews
Key Facts About Unattended HVAC Service
- TCC technicians are background-checked, licensed, and insured for unattended access
- All work is documented with photos and a written technician report
- You control exactly what work is authorized and the spend limit
- Approved for residential, commercial, and vacant properties across Las Vegas
- Our office prepares and sends the authorization; it must be signed before your service date
- Access details and alarm codes are collected securely, never over regular email
Who uses unattended property service?
Las Vegas homeowners, landlords, and property managers commonly request unattended service when the property is vacant or when scheduling around a work day is impractical. Common situations include:
- Landlords and property managers with tenants in place who cannot take time off for an HVAC appointment
- Vacant properties and homes for sale where no one is regularly present
- Long-term TCC customers with established service history who prefer a streamlined process
- Commercial properties with limited staff availability during certain hours
- Out-of-town homeowners managing service remotely
TCC strongly recommends having someone present when possible, particularly for first-time repairs or high-value work. For situations where that isn't practical, the authorization gives you control over access, scope, and spend limit while protecting both parties.
How unattended service works
- Request unattended service. Call (702) 567-0707 or contact us online and mention that no one will be home. Don't include any door codes or alarm codes in your message; we collect those securely later in the process.
- Our office prepares your authorization. We fill in what we already know about your property and appointment, then send the authorization directly to you to review, complete, and sign electronically. It covers access instructions, the scope of authorized work, your spend limit, and emergency contacts.
- We confirm before the visit. First-time unattended customers, repairs exceeding $1,000, and complex commercial systems require manager sign-off. Our dispatcher also verifies your access instructions ahead of the appointment so there are no surprises on the day.
- A licensed technician completes the work. They follow your access instructions, secure the property on the way out, document everything with photos, and contact you before exceeding your authorized amount. You receive a written technician report after the visit, and invoicing follows standard payment terms.
What the authorization covers
Property and access information
You specify the property address, type (residential, commercial, or vacant), and all access details: entry method, alarm instructions, pet notes, and any areas that are off-limits. You also confirm whether roof and attic or crawlspace access is authorized. Access details and codes are collected through the authorization we send you, stored securely, and visible only to the office staff and technician who need them.
Authorized work scope and spend limit
You decide what work TCC is authorized to perform: diagnostic only, preventive maintenance, specific repairs, or repairs up to a dollar amount you set. If the technician discovers work beyond your authorized scope, they contact you for approval before proceeding.
Emergency contacts
The authorization asks for two emergency contacts. TCC will call if we encounter access issues, discover unexpected system conditions, or need approval to proceed beyond the authorized scope.
Liability framework
The authorization acknowledges that TCC will exercise reasonable care and documents all conditions with photos, but that you are responsible for securing valuables before the appointment. Pre-existing property conditions and damage necessarily caused by required repairs are excluded from TCC's liability. All work performed is billed under standard payment terms regardless of whether you are present for inspection. The full release language is shown in the authorization itself before you sign.
Frequently asked questions
Is unattended service available for first-time customers?
Unattended service for first-time customers requires manager approval and is evaluated on a case-by-case basis. Customers with an established service history are approved routinely. Call (702) 567-0707 and ask about our unattended service options before booking.
How do I get the authorization?
You don't need to download anything. When you book an unattended appointment, our office prepares the authorization for your property and sends it to you directly to review and sign. It must be completed before your scheduled service date.
How are my door and alarm codes protected?
We never ask you to send access codes through regular email or a public web form. Codes are collected through the authorization our office sends you, or by phone with our dispatcher, and they are stored securely with access limited to the staff and technician handling your appointment.
What happens if the technician cannot gain entry?
If the technician cannot access the property using the instructions you provided, a trip charge still applies and TCC will contact you to arrange access or reschedule. To avoid this, double-check codes and lockbox locations when you complete your authorization; our dispatcher also verifies access details ahead of the visit.
Can I set a spend limit on unattended repairs?
Yes. The authorization includes a field where you specify the maximum repair amount the technician may proceed with without contacting you first. If the technician finds work that exceeds your limit, they call before beginning.
Will TCC photograph the work?
Yes. TCC technicians photograph all work performed, existing equipment conditions, and access areas for every unattended visit. Photos are attached to your service record and available on request.
Can I authorize unattended service for a tenant's property?
Yes. Property owners and authorized property managers can complete the authorization on behalf of a tenant-occupied property. Include the tenant's contact information in the emergency contacts section so the technician can reach someone on-site if needed.
What repairs are not allowed unattended?
TCC technicians may decline to perform unattended work they deem unsafe without supervision. This typically applies to gas line work, complex electrical panel work, or situations where the property conditions are unclear. If your situation is outside the standard scope, call us before booking.
Ready to schedule unattended service?
Call (702) 567-0707 or contact us online and let us know no one will be home. Our office will handle the authorization with you from there. We serve all of Las Vegas, Henderson, Summerlin, North Las Vegas, and surrounding communities.
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