How customer satisfaction compares between The Cooling Company and Silver State Refrigeration, HVAC & Plumbing, based on public Google and BBB data.
When comparing HVAC companies by reviews, look beyond just the star rating. Consider the total number of reviews (more reviews = more reliable average), how recent the reviews are, and how the company responds to negative feedback.
A company with 4.8 stars and 835+reviews has earned that rating over hundreds of customer interactions, that’s a very different signal than 5.0 stars from 15 reviews.
Review velocity and recency:Steady new reviews month over month usually reflect real service volume. Sudden spikes, generic praise with no job detail, or profiles with only one review can be worth a closer look. We encourage you to click through to Google and read the last 90 days yourself. The Cooling Company earns reviews through completed jobs and word of mouth; we do not offer cash, gifts, or incentives tied to star ratings (which violates Google’s policies and erodes trust).
Talk to Frank, No Sales Pitch
Questions? Call our General Manager directly.
Call Frank: (702) 747-4469Yes, Silver State Refrigeration, HVAC & Plumbing holds NSCB License #0055453 (C-21) with a status of "active" and a bid limit of $3,000,000. Data verified from Nevada State Contractors Board public records.
Silver State Refrigeration, HVAC & Plumbing has a A+ BBB rating and is BBB accredited.
Silver State Refrigeration, HVAC & Plumbing has approximately 1540 Google reviews with a 4.7-star rating as of our last verification.
Silver State Refrigeration, HVAC & Plumbing PE-backed by Edgewater Funds (Chicago-based PE, invested 2024). Actively acquiring nationally. Formerly independent.. The Cooling Company is a locally family-owned company operated by the Santana family since 2011.
Based on NSCB records, Silver State Refrigeration, HVAC & Plumbing does not hold a separate plumbing license (C-1D or C-1). The Cooling Company holds both a C-21 HVAC license and a C-1D plumbing license. You can verify any contractor's license classifications at the NSCB website.
We encourage you to independently verify all information. Here are the public record sources we use: