Managing Director
Tiago Santana leads The Cooling Company as Managing Director — guiding strategy, technology, and growth for the family-owned Las Vegas HVAC firm his parents built in 2011.
Tiago stepped up right out of high school to carry the family mission into the next generation. As Managing Director, he guides company strategy, digital systems, and customer experience while keeping TCC true to the values Wellington and Joanna built the business on: honest assessments, upfront pricing, and technicians who treat every home like their own. He focuses on how Las Vegas homeowners find help when they need it — from emergency no-cooling calls in July to planned replacements and maintenance that prevent mid-summer failures. Tiago works across operations, marketing, and technology so the Santana family's 15-year reputation for reliable desert HVAC service continues to scale without losing the personal touch that earned those 787+ Google reviews.
Family-Owned Since 2011
The Cooling Company was built by the Santana family with one goal: deliver honest, high-quality HVAC and plumbing service to Las Vegas homeowners. With 787+ five-star reviews and over a decade of service, our family stands behind every job.
Our Family Story